Frequently Asked Questions
Our FAQ section addresses the most frequent questions, about visiting our clinic and what to expect. Click through the tabs to see answers to get the answers you need to navigate this part of your journey with confidence.
Investment FAQS
The costs associated with our services are outlined below. Think of this as an essential investment in your health and well-being. You only get one body—invest in it now for a healthier, more vibrant future.
01
Why invest your health with us?
Our mission is to provide comprehensive, evidence-based care that empowers women to make informed decisions about their health. We strive to create a nurturing environment where women feel valued, understood, and supported throughout their wellness journey. Guided by our core values—Empowerment, Compassion, and Expertise—we offer: 1. Comprehensive, Evidence-Based Care: Addressing all aspects of your health with the latest research and best practices. 2. Empowerment Through Knowledge: Providing the information and support you need to make informed health decisions. 3. Personalised and Compassionate Attention: Tailoring our approach to your unique needs in a nurturing and supportive environment. 4. Expert Team: Experienced professionals dedicated to top-tier care and guidance. 5. Long-Term Benefits: Preventing costly medical issues down the road and enhancing your quality of life. 6. State-of-the-Art Facilities: Utilizing the best equipment and techniques for the highest standard of care. Take the first step towards a healthier future. Invest in your well-being today and experience the lasting benefits of prioritizing your health in an environment where Empowerment, Compassion, and Expertise are at the heart of our care.
02
What is the cost associated?
We offer a range of services and prices vary according to the services offered. Payment is required at time of consult. Packages are required to paid for in whole upfront.
03
What packages do you offer?
We offer a range of packages, example 5 packs and 10packs as seen above. We also offer multidisciplinary packs seen below.
General FAQS
Everything you need to know about payment, Medicare, private health, cancellation policy and more.
01
What am I required to do prior and bring to my appointment?
Please fill out the initial consultation form prior to save time during your consultation. Please bring any referrals and/or scans you have in relation to injury. You are not required to have either, only bring them if you do.
02
What do I wear to my appointment?
Feel free to wear whatever makes you feel comfortable and allows for easy movement during your session. If you have fitness-related goals, it's a good idea to wear your regular exercise attire and appropriate footwear to ensure we can work on your fitness effectively! Pilates specifically: We recommend you wear firm fitting clothing to allow us to see your movement clearly. We recommend ¾ or full-length leggings and a top. Shorts and crop-tops are not recommended. Please do not wear any make-up or jewelry to studio sessions that may damage/stain the equipment. Please wear hair tied back.
03
Can I use my Private Health Insurance? What is my rebate?
Physiotherapy and Exercise Physiology consultations may be covered under your private health care insurance. If your health fund is not registered for HICAPS, we will supply you with a receipt to claim your rebate back. Please be aware that amounts vary between insurance companies and we recommend that you contact your insurer for more information regarding your individual cover. The Physiotherapy item code (Applicable for Women's Health Physio as well) for Initial Consultations is 500 and for Subsequent Consultations is 505. The Exercise Physiology Codes for Initial Consultation is 102 and for Subsequent Consultation is 202 Please note Pilates and Massage Therapy is unable to be claimed at this time.
04
Can I use my Medicare Chronic Disease Management Plan (EPC)?
Yes, if you have a current chronic disease management plan from your GP for Physiotherapy or Exercise Physiology you can use it at our clinic. Full payment of consult is required first, then if able we will complete the rebate and issue the rebate of $57 onto your nominated bank card (must have Cheque or Savings account). Please note that at our Rouse Hill clinic and occasionally at our Oakville clinic you will be issued with a receipt to claim through your medicare app as rebates are unable to be processed on the spot. If the claim is unable to be completed on the spot we will issue you with a receipt to claim online through your Medicare portal or at Medicare.
05
What if I am running late or cannot make my scheduled appointment?
If you are running late, we ask that you contact us immediately by phone call or text message to let us know. We pride ourselves on providing a timely service, if you are late your appointment will still finish at the scheduled time to ensure we continue to provide a prompt service. If you are unable to make the appointment, please email, text or phone immediately. Cancellation policy applies if you do not attend your scheduled appointment.
06
What is your cancellation policy?
Our cancellation policy strictly requires a 24-hour notice for appointment changes. If you anticipate that you won't be able to make your scheduled appointment, please ensure you provide us with a 24-hour advance notice. Failing to do so will result in a cancellation fee, which amounts to 50% of the appointment's value if you give notice between 12-24 hours. If you provide less than 12 hours' notice or simply do not show up for your appointment without prior notification, you will be charged 100% of the consultation fee. Invoices for these fees will be promptly issued and must be settled upon receipt. If you have a pre-paid package, the applicable fee will be deducted from your remaining sessions. This policy is in place to enable us to offer your appointment slot to other clients in need of immediate care. If we can successfully fill your appointment with another client, you will not be billed. Your cooperation in adhering to this policy is crucial to maintaining efficient scheduling for all our clients.
07
What happens at my first consultation?
Depending on your consult type and your presentation the initial visit will differ. Generally, on the first visit the physiotherapist/Exercise Physiologist/Massage Therapist/Pilates Instructor will ask you for detailed health history and discuss your injury and/or condition. During a Women's Health Physiotherapy initial consultation we may not have time for assessment due to the level of detail required. A thorough assessment will be completed of your whole body, specifically site of pain will be conducted, and treatment commence as appropriate. You may be asked to expose the area of pain or another area as appropriate for the therapist to assess. Your therapist will provide education throughout the session and set realistic goals and a plan with you.
08
What is your cancellation policy?
Our cancellation policy strictly requires a 24-hour notice for appointment changes. If you anticipate that you won't be able to make your scheduled appointment, please ensure you provide us with a 24-hour advance notice. Failing to do so will result in a cancellation fee, which amounts to 50% of the appointment's value if you give notice between 12-24 hours. If you provide less than 12 hours' notice or simply do not show up for your appointment without prior notification, you will be charged 100% of the consultation fee. Invoices for these fees will be promptly issued and must be settled upon receipt. If you have a pre-paid package, the applicable fee will be deducted from your remaining sessions. This policy is in place to enable us to offer your appointment slot to other clients in need of immediate care. If we can successfully fill your appointment with another client, you will not be billed. Your cooperation in adhering to this policy is crucial to maintaining efficient scheduling for all our clients.
09
Will my therapist treat more then one client at a time?
No, we pride ourselves on giving our clients 100% of our focus at all times. The only exception is Duo Pilates Sessions, Duo Exercise Physiology Sessions and Group Mat Pilates Sessions.
10
What payment methods are available?
Payment is required at the time of treatment. Payment can be made via the terminal or by cash. Women's Health Initial Consultations require a $60 deposit, this is to be made via stripe link at time of booking.
11
How do I book a consult?
Head to our booking page www.womenshealthhub.au/bookings or click the 'book now' link below
12
How do I cancel or reschedule my consult?
You are able to cancel via the link on your booking email, alternatively you can respond to your automatic reminder via text to cancel your consult. You can rebook your consult via our online booking site. A friendly reminder of our cancellation policy.